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Detail for Little Venice : Restaurant, Italian
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Classic and contemporary regional Italian specialities ; excellent wine list. Dinner nightly 6:30pm-10pm. Special early dinner served before 7:15pm; daily lunch 11:30am-2:15pm. Open for over 30 years. - sys, 07/10/2004
This comment applies to L'Oriental. I hope you will understand how we felt last night my son and I after having made a reservation at L'oriental for New Year's Eve at the teppanyaki table. My son is 12 years old and he loves eating at the teppanyaki table. The show as well as the meal are a thrill for him and this was his wish for New Year's Eve. I made a reservation last week and all seemed to be in order. Before hanging up the phone I confirmed that the reservation was at 6:15 for 2 people at the teppanyaki table and provided my name and phone number. We arrived last nigth at 6:15 only to find out that a party of 9 had been booked and that we could only sit down at regular tables. We were both upset that our reservation had been chnaged without calling us
and asking us if this was acceptable. This at least would have given us the chance to make other arrangements with another restaurant. I undertsand that being in the restaurant business is not easy at the best of time but we felt that the Little Venice Group did not provide good customer service. Any other night would have been easier to cope with but New Year's Eve was a hard one for us to accept. Regards Marie-France Knight firstname.lastname@example.org - Marie-France Knight, 01/01/2003